FAQs
Orders
How do I track my order?
Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. Log in to your profile on our website, go to orders and then select on the product that you want to track. Click on "track order" to monitor the real-time status and location of your package.
Can I modify or cancel after it has been placed?
If you need to modify or cancel your order, please contact our customer support team at korvellestore@gmail.com as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.
What payment methods do you accept?
Accepted payment methods include Cash on Delivery only.
Shipping
What is your shipping policy?
All items purchased from our store are shipped and delivered within 5-10 business days from the date of order placement.
How much does shipping cost?
We offer free shipping on all products, ensuring a seamless and cost-effective shopping experience for our valued customers.
Do you ship internationally?
No, we offer shipping facilities only across India.
Returns and Refunds
What is your return policy?
Our return policy is designed to ensure customer satisfaction. If you're not completely satisfied with your purchase, you can return the item within 7 days of receiving it for a full refund.
How do I initiate a return?
Initiating a return is simple. Contact us at korvellestore@gmail.com and we will guide you through the entire process.
Are there any return shipping fees?
In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs.